Shipping & Handling

Our product prices are FOB Stockton. Per your request, we will arrange shipments for you, subject to a non-refundable handling fee. Generally, we only ship/deliver to your commercial address. If you request a residential delivery, we will need to make a special arrangement for you accordingly.

Without other notice, we assume that your shipping address is commercial with a loading dock. Please note that any additional freight carrier's fees such as special lift gate services, residential delivery and re-delivery charges are the responsibility of the customer. If you need any special services, please notify us and make payment prior to the shipping arrangement. Otherwise, all such additional charges shall be re-billed to your account or charged to your credit card.

Shipping and handling charges are non-refundable.

 
Damage and Shipment Shortage

Silkroad Exclusive, Inc. is NOT responsible for any damages reported after 1 business days.

Silkroad Exclusive, Inc. is NOT responsible for any concealed damages reported after 1 business days.

Please allow at least 120 days for ALL claim processing.

Immediate inspection is absolutely crucial when it comes to receiving large items. Upon delivery, fully inspect the product(s) in front of your delivery driver. Make proper notations regarding the condition of the shipment on the delivery receipt, such as: dents, holes, tears, etc. (PLEASE DO NOT NOTE ANYTHING LIKE: "Subject to inspection," "No obvious damage," "Concealed damage," or similar notes). Inappropriate notation will result in a denial of claim.

*Customers/dealers who sign for delivery and do not make notations assume full responsibility of product that turns out to be damaged.*

Refused Damages:

  • If the product appears significantly damaged upon delivery inspection, refuse the entire damaged shipment.
  • Take pictures of the damaged shipment, if possible.
  • Contact the dealer you purchased the item(s) from to report the damage immediately.

Concealed Damages:

  • In the event damages are found after your delivery driver leaves, report the damages right away.
  • Take pictures - and send them to your dealer right away (Please be advised that Silkroad Exclusive, Inc. ONLY has 48 hours after delivery to file a claim for concealed damages).

DROPSHIP DAMAGE POLICY:

Silkroad will file a claim with the carrier in the event that your customer receives a damaged item. It is the dealer's sole responsibility to reiterate to their customer(s) the importance of making notations on the delivery receipt. Lack of proper notations will only make it even more difficult, for all parties, to resolve the issue. Also, if your customer CANNOT wait for the claim to be processed, you as the dealer will need to purchase the replacement vanity & wait until we get paid by the carrier for any reimbursements. We cannot guarantee a successful claim approval, the entire process depends on correct notations taken when receiving the vanity. You as the dealer, will NEED TO PAY for shipping any damaged product back. Silkroad Exclusive, Inc. will claim for all shipping costs when filing the claim.

 
Defective Item Refunds & Exchanges

All defective returns and exchanges must be authorized by Silkroad Exclusive, Inc. You are responsible for all shipping and handling charges for refused shipments.

Defective returns or exchanges must be claimed within 30 calendar days of delivery.

All defects returned and exchanged must be in original packaging.

 
Return & Exchange

There will be a 20% restocking fee on all returned and exchanged merchandise. All returns and exchanges must be securely packed in the original boxes. All returning merchandise must be reported no later than 7 days of delivery date and must be authorized by Silkroad Exclusive, Inc. We are not responsible for returns that are damaged under any conditions. Exchanges/Returns that are reported 7 days after delivery date will NOT BE ACCEPTED. We will not be responsible for exchanges that are mishandled or broken by the purchaser. Merchandise that has been used, will not be accepted for returns or exchanges. All products that are shipped outside of the continental USA will not be accepted for returns or exchanges. Purchaser is responsible for all return/exchange shipping and handling fees.

Shipping and Handling charges are non-refundable.

 
Order Cancellations

Orders that are not confirmed within 3 business days of receiving Purchase Order will be cancelled. Orders are not held for more than 3 business days. Orders that are not yet shipped can be cancelled. There will be a 5% order cancellation fee on all orders paid for by credit card.


 
 

About Silkroad Exclusive

In this industry it is our job to create an atmosphere that will enrich the lifestyle of our clients. Homeowners want to raise the value of their homes and set their homes apart from their neighbors. One of the most effective ways to achieve this is by remodeling the bathrooms in their house. Homeowners as well as interior designers thirst for something new and exciting, practical yet beautiful. We are extremely proud here at Silkroad to introduce to you and your clients our exciting new collection of bathroom vanities, including: hand crafted sink vanities with ceramic sink bowls, antique vanity sinks, double sink vanities, ceramic & stone sink vessels, glass bowls, antique furniture and much more.

Questions? Please call (209) 943-1126 & press 2 to speak with a Customer Service Representative.

Silkroad Exclusive, Inc. is a proud member of the NKBA
 
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