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Shipping, Return, and Exchange Policies

Shipping & Handling

Our product prices are FOB Stockton . According to your request, we will arrange shipments for you. Generally, we only ship/deliver to your commercial address. If you request a residential delivery, we will need to make a special arrangement for you accordingly.

Without otherwise notice, we assume that your shipping address is commercial with a loading dock. Please note that any additional freight carrier’s fees such as special lift gate services, residential delivery and re-delivery charge are the responsibility of customer. If you need any special services, please notify us and make payment prior to the shipping arrangement. Otherwise, all such additional charges shall be re-billed to your account or charged to your credit card. Shipping and handling charges are non-refundable.

Damage and Shortage Shipment

It is your responsibility to inspect the conditions and quantities of your freight prior to signing the delivery receipt. If any visible damage or shortage is found, you shall make a note on the delivery receipt. By signing your name without any note to the damages (minor or major), you agree on receiving the freight in apparently good condition and exact quantities. We are not reliable for any minor or major damages that are not noted onto the delivery receipt.

Any damage that is not visible at the time of delivery considered concealed loss or damage. You must open all received boxes and inspect products for concealed damage within 7 days of delivery.

Any damage or shortage claims must be reported to Silkroad exclusive via e-mail or fax. No loss or damage claims will be accepted 7 days after the delivery. At least four clear pictures of any damages to be either e-mailed or mailed to our claim department at claims@silkroadexclusive.com. Should you have any questions, please call 1-209-943-1126 for assistance.

If you arrange a shipment by yourself, and the freight is lost or damaged, you shall be responsible for filing claims against your carrier.

You are responsible for all shipping and handling charges for all refused shipment. Return will be subject to inspection, until then, you will be reimbursed for credits base on inspection.

Defective Item Refunds & Exchanges

All defective returns and exchanges must be authorized by Silkroad exclusive. You are responsible for all shipping and handling charges for all refused shipment. Return will be subject to inspection, until then, you will be reimbursed for credits base on inspection. Defective returns or exchange must be claimed within 30 calendar days of delivery.

All defects returned and exchanged must be in original packaging, otherwise 15% restocking fee will be applied.

Return & Exchange

There will be a 15% restocking fee on all returned and exchanged merchandise. All returned and exchanged must be securely packed in original boxes. All return merchandise must be notified no later than 7 days of delivery date and must be authorized by Silkroad Exclusive Inc. We are not reliable for returned that are damage in any condition. Exchanges that are notified after 7 days of delivery date will NOT BE ACCEPTED. We will not be reliable for exchanges that are mishandled or broken by the purchaser. Exchange merchandise that is used, will not be accepted. All return and exchange that are shipped out of the continental USA will not be accepted. Purchaser are responsible for all return and exchange shipping and handling fees. Shipping and Handling are non-refundable.

Order Cancellations

Orders that are not confirmed within 3 days of receiving Purchase order will be cancelled. Orders are not held for more than 3 business days. Orders that are not yet shipped can be cancelled. There will be a 5% order cancellation fee on all orders paid for by credit card.

713 W Luce St., Suite B, Stockton, CA 95203

Tel: 209.943.1126

Fax: 209.943.2821