Silkroad Exclusive, Inc. is NOT responsible for any damages reported after 1 business days.
Silkroad Exclusive, Inc. is NOT responsible for any concealed damages reported after 1 business days.
Please allow at least 120 days for ALL claim processing.
Immediate inspection is absolutely crucial when it comes to receiving large items. Upon delivery, fully inspect the product(s) in front of your delivery driver. Make proper notations regarding the condition of the shipment on the delivery receipt, such as: dents, holes, tears, etc. (PLEASE DO NOT NOTE ANYTHING LIKE: "Subject to inspection," "No obvious damage," "Concealed damage," or similar notes). Inappropriate notation will result in a denial of claim.
*Customers/dealers who sign for delivery and do not make notations assume full responsibility of product that turns out to be damaged.*
- If the product appears significantly damaged upon delivery inspection, refuse the entire damaged shipment.
- Take pictures of the damaged shipment, if possible.
- Contact the dealer you purchased the item(s) from to report the damage immediately.
- In the event damages are found after your delivery driver leaves, report the damages right away.
- Take pictures - and send them to your dealer right away (Please be advised that Silkroad Exclusive, Inc. ONLY has 48 hours after delivery to file a claim for concealed damages).
DROPSHIP DAMAGE POLICY:
Silkroad will file a claim with the carrier in the event that your customer receives a damaged item. It is the dealer's sole responsibility to reiterate to their customer(s) the importance of making notations on the delivery receipt. Lack of proper notations will only make it even more difficult, for all parties, to resolve the issue. Also, if your customer CANNOT wait for the claim to be processed, you as the dealer will need to purchase the replacement vanity & wait until we get paid by the carrier for any reimbursements. We cannot guarantee a successful claim approval, the entire process depends on correct notations taken when receiving the vanity. You as the dealer, will NEED TO PAY for shipping any damaged product back. Silkroad Exclusive, Inc. will claim for all shipping costs when filing the claim.